Urban Co
FAQ
Shipping, sizing, returns — the essentials.
How long does shipping take?
Orders ship within 2 business days. Delivery time depends on the item and supplier — you’ll get a tracking link by email/text as soon as it’s on the way.
What’s your return policy?
See our Refund Policy for the full breakdown on returns and exchanges.
How do I know my size?
Check the size options on each product page before you add to cart. If you’re between sizes or unsure, text us the item and we’ll help you pick.
How do I track my order?
You’ll get a confirmation with a permanent receipt link right after checkout, and a tracking link once your order ships.
What payment methods do you accept?
All major credit and debit cards through our secure checkout.
Do you ship outside the five boroughs?
Yes — we ship nationwide.