Refund Policy

Satisfaction & Re-Service

If something about your completed service did not meet a reasonable standard, contact us promptly — within 24 hours of service where possible. We will review the concern and, when warranted, return to correct the specific issue at no additional charge before any refund is considered.

Cancellations & Rescheduling

You may cancel or reschedule a booked service within the window communicated at booking. Cancellations made after that window, or missed appointments, may incur a fee to cover reserved time and dispatch. Recurring services may require additional notice as described at signup.

Product Returns & Exchanges

Physical items purchased through our store may be returned within 30 days of delivery for a refund or exchange, provided the item is unused and in its original packaging. Contact us to start a return — we will provide instructions and a return address.

If an item arrived defective, damaged, or wrong, contact us and we will cover return shipping and send a replacement or refund at no cost to you. For other returns, return shipping is the customer's responsibility unless local law says otherwise.

Digital Products

Digital items are delivered electronically after payment and are generally non-refundable once delivered, since delivery cannot be undone. If a digital item is defective, inaccessible, or not what was described, contact us and we will make it right with a replacement or refund.

Refunds

Where a refund is appropriate, it is issued to the original payment method after we have had a reasonable opportunity to inspect and, if possible, correct the issue. Service refunds are for the affected service only and do not apply to concerns reported outside a reasonable timeframe or to conditions outside the agreed scope of work. Product refunds are issued once a returned item is received and inspected, or immediately for approved defective/wrong-item claims.

Payment Disputes

If you believe you were charged in error, contact us first — most issues are resolved quickly and directly. Please reach out before initiating a chargeback so we can make it right.