Refund Policy

Our returns & satisfaction commitment

Last updated: August 2026

We want you to be satisfied with your purchase from Urban Co. This policy explains how we handle returns, exchanges, and refunds.

Sizing Issues

We do not offer refunds or exchanges for sizing issues. If an item doesn't fit, place a new order in the correct size and we'll give you 25% off that next order — contact us first to get your discount code.

Quality Issues

Refunds are only issued for genuine quality issues — defective material, misprints, damaged items, or a wrong item shipped. To request one, contact us with photos clearly showing the issue. We review every claim and will not ask you to return the item unless we need it for a supplier claim.

Digital Products

Digital items are delivered electronically after payment and are generally non-refundable once delivered, since delivery cannot be undone. If a digital item is defective, inaccessible, or not what was described, contact us and we will make it right with a replacement or refund.

Refunds

Approved quality-issue refunds are issued to the original payment method once we've reviewed your photos — no return shipment required in most cases. Refunds are not issued for size, fit, or preference — see Sizing Issues above for our 25%-off reorder instead.

Payment Disputes

If you believe you were charged in error, contact us first — most issues are resolved quickly and directly. Please reach out before initiating a chargeback so we can make it right.

Contact Us

Questions? Contact Urban Co at sup@urbanconyc.com or text (212) 202-8770.